1. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment verification. During peak seasons or promotional periods, processing times may be slightly longer.
2. Shipping Methods
We use reliable shipping carriers to deliver your orders. Shipping times typically range between 5-20 business days depending on your location and shipping method selected. Please note these are estimates and not guarantees.
3. Shipping Destinations
We currently ship within the United States. Some restrictions may apply to certain states or regions due to local tobacco laws and regulations.
4. Shipping Costs
Shipping costs are calculated based on package weight, dimensions, and destination. The exact shipping cost will be displayed during checkout before payment.
5. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for the tracking information to become active in the carrier’s system.
6. Delivery Issues
If you experience any issues with delivery, including but not limited to lost or damaged packages, please contact us immediately. We will work with the shipping carrier to resolve the issue.
7. Undeliverable Packages
Packages that are returned to us as undeliverable due to incorrect address information or failure to claim the package will be refunded minus shipping costs.
8. International Shipping
At this time, we do not offer international shipping due to complex tobacco product regulations across different countries.
For any shipping inquiries, please contact our customer service team:
Address: 277 Central Ave, Jersey City, NJ 07307
Phone: +1 201-798-7671
Email: service@dullesi.com